If there would be a negative star rating, that's what I'd rate them. I was a customer at this location a couple of years ago and after reading thru these google reviews, I see literally nothing has changed...you'll give them your bank account number to pay for your tanning, and later realize that you're getting charged a great big "cancellation fee". It happened to me, and Paige was rude and unprofessional when I presented her with these BS charges on my bank account. If I can offer one bit of advice regarding planet beach in Covington: for the love of GOD, do NOT give them your banking info, unless you're ok with being charged for services you do not receive. That is all.
10-26-16 - I get a very threatening voicemail from “HF Holdings” telling me to call them. Planet beach is claiming I owe them $206 as opposed to the $153 I was credited from AMEX. He told me I failed to give them a 30 DAY NOTICE (remember the 60 day notice they made me pay for?). I then explained to him that I was required to pay two months worth rather than the one month he mentioned & how before I repay ANYTHING I wanted a copy of my contracts he said, “well, let's call them” I said “I'm in the middle of something & don’t have time for that and will do that on my own or if you want you could retrieve that for me.” He said “It’s apparent that you refuse to pay this debt & I’ve already recieved the approval from planet beach to report this to the credit bureaus.” I said “That’s ridiculous & I want to see copies of my contracts before I pay anything. Plus you’re not going to scare me with that because I have perfect credit & I know how to fight this stuff.” He said “I’m taking that as a refusal & we’re going to ruin your credit for 7-10 years.” ***click*** Yep, he hung up on me too. Sounds like Planet Beach and HF Holdings run parallel in the professionalism department. I, of course, tried contacting Paige at Planet Beach again, but to no avail. Doubt she’ll call me back.
UNPROFESSIONAL FRAUDS.
10-20-16 - I receive a voicemail from Paige who I guess manages or owns the store & she starts telling me she would like to work something out with me. I call her back & ask her what she would like to work out & she then tells me I need to pay her the full amount AMEX reimbursed me for in addition to $15 fees for each one that she was charged by the credit card company or she would send me to a collection agency & ruin my credit. I said American Express is very good about their dispute investigations & tried to contact her to get proof of rightful charges or they wouldn’t have given me my money back. She then goes on to tell me that she got the inquiries but she didn’t realize that they were going to try to recover all of those charges so she never got back to them. I said “It sounds like you didn’t do your job & follow up like you should’ve, thats not my fault." Then she starts yelling “I’m just trying to run a business like you are & I have bills to pay, a family to feed & my house flooded!!!” I said “Really?? This is business & we don’t need to compete for pity. Handle your stuff professionally & like a responsible business & you wouldn’t have had this problem. My brother in law passed away a few months ago & my families home’s flooded too. We REALLY don’t need to go there, give me a break.” Then she says “This conversation has just gotten way too unprofessional & personal for me.” Then she hangs up. I call back & she answers, “What???” I said “you're the reason that the conversation got so unprofessional & if you want to try to “ruin my credit”, you will be sure to see my reviews on social media & my reports to BBB. ***click*** She hung up on me. I then tried to call them 5 more times to have her send me copies of my contracts & to speak with the owner. She literally picked up & hung up every time. Have left messages since but haven't gotten a call back.
9-28-16 I saw that for the past three months they were charging me the full $63 rather than the $12 freeze cost. I call to dispute it because they didn't call like they said. They told me tough luck and no one would’ve told me that, I was lying & to cancel I needed to pay TWO MONTHS (60 day notice) worth. I let them know that’s ridiculous & I would be paying the two month cancellation but I would be calling AMEX to fight the other charges.
A year ago I went in to have my account frozen because I never went there. I specifically asked if they would call me & let me know when the 12 months was up & it was time to refreeze my account, they said yes.
10-15-16 - I receive e-mails letting me know that because planet beach did not get back to them at all & reimbursed me the three $51 charges.
The female dog that owns this particular location will steal and cheat you out of money
This place is the worst. Tanning and extras are great. The ladies that work here at absolutely rude and it was a horrible experience. I've heard not so great things from others about this location but went against what I was told. Boy they were right! NEVER recommend this place to anyone, plus somehow you end up getting scammed with the cancellation "policy"
For the fruit of your labor and the prosperity of your family please never step foot in here and never give this swindler any banking or credit card info.
the only good thing about this location was the male worker Jesse, he was kind and helpful. no one else at all.
Please do not do business with this place. I was charged over $700 after not signing a contract here. The manager Paige acknowledged that I never signed a contract. She told me it had to be a mistake with one of her employees. Then to compensate for charging my debit card without my permission and reporting me to collections as the account had been closed and I had no idea these charges were being made, she offered me a "free" membership. It is not free if you stole $700 from me. I left a review on the facebook page, a lot of people came forward commenting on my review as well as sending me messages about how they had similar issues. She then blocked the reviews from view on facebook. She wont answer my messages or calls. I do not want this to happen to anyone else. I was also told by mulitple people that after the same thing happened to them, they agreed to the "free" membership, and they were conned into signing a contract for the free membership and once again charged for a membership. It seems as though they cannot get business without forcing people into fradulent contracts.
9-29-16 - contacted AMEX & only disputed $51 of the $63 charges
Planet Beach is a US Dentist based in Covington, Louisiana. Planet Beach is located at 70452 LA-21 #400, Covington, LA 70433, USA.
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