Chris G. was our sales man and I would recommend him to anyone that is in the market for a car. He explained all about Subaru and let us take the cars for a great test drive, and guess what? The cars were full of gas, lol. Yes, out experience was great there today.
People here are very nice and made the buying process extremely easy. Did the negotiating through email and once I got to the dealership I was driving away in my new car within about an hour. Great customer service!
After leaving Baton Rouge Subaru heavily disappointed in their customer service, I was met with the liveliest dealership in Covington. Everyone was geuine and kind and made sure I was taken care of. Chat with Liz, she's personable and so friendly. Test drove the Impreza with her and fell in love. When the time is right, I will be returning.
I test drove a limited Crosstrek, 2018. I asked about several features including the Starlink system and the AWD monitor. My sales associate ASSURED me the starlink system was ON ALL 2018 CROSSTREK CARS!! He told me the AWD monitoring system would be on my base model as well. When I took delivery of my car, he noted that the AWD monitoring must only come on the limited model since it was not in my car after all. He laughed and said " these are new and we are still learning about them" He even showed me the book he was studying to learn about the car. I was told that they would schedule a time for me to come in and have the car infosystem explained to me. One week later I came in and met with Stephie and Mark, the service manager, both of them took 2 hrs to figure out why the weather, news, and other apps were not working. They also could not understand why starlink was not working. After a call to Subaru corporate, Mark informed me that my car did not have the system I had SPECIFICALLY ASKED FOR! He said although the window sticker and paperwork indicated Starlink, it actually only comes on the next two models up with the 8" screen. He said this is really confusing but it is what it is! WHAT?!?!?! You sold me a car without the features I asked for. That day, Stephie told me John Baldwin would make it right. She took the mileage of my car and said it was likely he would buy car back and work to upgrade me. I said that sounds reasonable. I received a text message from Ms. Stephie the following Monday stating they could not come up with a good option to resolve the issue! ABSOLUTELY STUNNED AT THE HORRIBLE DECEPTIVENESS WITH BALDWIN SUBARU!!!
No pressure, no sales tactics...it was a pleaure going to a car dealership and simply being told all the things we needed to hear.
Buying a Subaru is the best car choice I've ever made. The price is great for the level of luxury you get.
Baldwin Subaru is a US Car Dealer based in Covington, Louisiana. Baldwin Subaru is located at 1730 US-190, Covington, LA 70433, USA.
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